I feel like the company really does try hard to be the best, and takes moves to constantly improve. We’ll cancel our listing with tripadvisor / flipkey, for it’s a total rip-off in this kind of situations. Closing down the reservation line so no one can contact you. It offers a convenient search portal that lets travellers select from a wide selection of vacation rental properties. We have tried for a week to book different condos that show they are available for the dates we need. Archived. Hi Matt, thank you for taking the time to leave a review. N, Book your trip very far in advance. FlipKey do the correct thing, be amoral and credible company in times like these..NO More GMAES. There was no state of emergency and actually people were still traveling in our area, but we knew some people were becoming concerned so we tried to be flexible with all of our customers. You do have to go through a procedure before making direct contact with them that can be irritating, but I think this is almost certain because so many queries and questions are the same. And this company constantly pushes owners to enable instant booking? FlipKey reviews are therefore a two-way process, which will be explained in detail below. No security lacking. While I was telling them “of course, go ahead”, I could see them cooking in the kitchenette. On average users reported $2300.12 of damages. They sent me a text from a different number that the booking confirmation and said they were the owner. FlipKey/Trip Advisor has marked up my rates to the point that my property if found is totally unrentable. No matter what cancellation policy you have, or how confirmed a booking is, any shady guest can come in, spend nights, use all your facilities and leave without paying anything. I was supposed to have a guest arriving at my vacation rental shortly via FlipKey, but the booking was cancelled late yesterday, less than 24 hours before arrival, by their Trust & Safety Team. The next morning, we received an email from tripadvisor saying “...the guest informing us that the property is not as their expectation, the guest has informed us that the property rented is the basement and they were not informed that the property would be shared...”. I was admitted to the hospital and had explained to TripAdvisor and Flipkey about the situation. Websites like FlipKey, AirBnB, Homeaway, and VRBO allow travelers to find apartments, condos, villas, or even homes to rent. How to Find the Best Airfare Deals Online. You’d better think twice. For most listings, you’ll be covered by Tripadvisor Payment Protection (when noted in the listing) when you pay online via a credit/debit card or PayPal. If you look under my profile and then contributions you will see it under the heading A Very Interesting Article.I hope this helps. They are the safest out there, and I like hosting as well as travelling using the site. I am a member with a house to rent on Flipkey. You should be ashamed. 1. They actually had the nerve to send a template response that stated, "we recommend that you remain in communication with your guests through your Inbox to discuss the possibility of alternative travel dates in the future." have used them twice now. You can rent your space anywhere from one night to one month. Great website. I applied in the same way at 8pm last night and got up to an email saying all approved and refunded sent at 2am.We had booked before the specified date so it was just a case of checking each day to see if the date range had moved.A screenshot of the gov site was required to be uploaded as evidence. It happened time and again (& is still happening now). People there are kind and sometimes even make you breakfast. Right away we tried to contact the guests, by texting to their mobile # and through tripadvisor’s own message system. Each year, more and more travelers are opting to spend their time away in vacation rentals, booking private properties to enjoy with their friends and family. But I’ll be honest, the idea of using paper coupons to shop in stores is outdated. In most cases, we receive a review back. OUR LAST EXPERIENCE WAS 10 DAYS AGO.Flipkey was a life saver on one occasion, when, due to flooding we had to make a 300 mile detour. Later on, they asked if they can use the laundry detergent etc. It is clear they do not care about supporting their property owners. If you look under my profile and then contributions you will see it under the heading A Very Interesting Article.I hope this helps. Your website page does not provide all the answers. My more recent experience was in Rome, where an apartment management company failed to advise that major, major building works were literally outside my bedroom door, with metal banging, chainsaws etc, making use of the apartment after 0730 impossible. Got a call from CS stating that to cancel, they will penalize me and change me $150. So all the days were still shown as booked by those guests, and couldn’t be released to any potential new guest. Unfortunately, had a … We checked Flipkey and found a home within 3 miles - they took us in immediately just asking an hour's grace to get the room ready! Professional, Efficient, and Basically Worry-free, Buggy website, non existent customer service, draconian cancellation policies, Two Full Refunds Processed Within 6 Hours Of Submitting Applications, FlipKey cancelled a confirmed reservation the night before arrival, Unethical company that will cancel bookings without warning, withhold payments to property owners and break contracts & local laws. Beware of unscrupulous property managers who take advantage of the 24 hour response period. It took several attempts, but we finally got a refund. We have an ensuite room in our house, so we are on the premises. Do Coupon Sites and Savings Apps Actually Work? Southwest Airlines cancelled my flight to that country and REFUNDED my money. Our loss will be more than $1,000, for all those peak season days hold, booked, lived & not paid. Writing a Review on FlipKey. We happily showed them & called it a day. I say in today's cross-border customer service setups FlipKey are one of the best. I joined Flipkey and will be using their services in the future. They initially sent me an e-mail saying the booking was cancelled due to COVID-19, but that made absolutely no sense as the guest was already in my city and had just made the booking a day earlier; there are currently no lockdowns in our area. in their in-suite laundry. My family operates a vacation rental apartment that we advertise via various platforms including FlipKey, which is owned by TripAdvisor. This is unquestionably the worst customer service experience I have ever had. And because this website is run by TripAdvisor, one of the web’s most popular sources of travel information and reviews, you can also find information about possible activities and restaurants that are nearby to your rental. At around 8pm, they asked us to show them how to set up the sofa bed in the living room. I want this company shut down. And even when there's a problem we could always solve it with help from FlipKey smoothly and professionally. I have been both an Flipkey host and Flipkey user for the past four years and based on my own experiences feel that generally, with one or two exceptions, Flipkey offers a great service to both travelers and hosts alike. As an host and guest, I recommend it.You can chat with the owner directly, and if the host tries to trick you, FlipKey will save you. When using FlipKey to make your travel arrangements, you can view photos and availability for each rental property, including details on the bedrooms and bathrooms, and amenities like kitchens and possible backyard areas. If you have any experience with this website, please leave your FlipKey reviews below. I have booked 2 houses with them in the last 3 days and they have cancelled both my reservations within 24 hours of making them stating I did not send an additional $300 refundable security deposit via Cash App to the owner. They did a great job sorting out the situation as well. No reply was ever received from the guests. If, for any reason, you are not satisfied by the apartment FlipKey will refund you. A am an owner that lists my 3 cabins on Tripadvisor (flipkey's parent). Just saw another poor victim of the scammers ripping off unsuspecting holiday makers through the FlipKey website. And there is nothing shared, for they have totally separated entrance & every room to their own. Vacation rentals are one of the newest and most popular ways to travel, especially when traveling for extended periods of time. In the afternoon of June 30, 2017, 6 guests who booked from tripadvisor under the name “Cameron Metcalf” arrived. The hosts were also quite uncommunicative - possibly because they had such a high turnover they could not be bothered to chat to ALL their guests.As hosts, most of our guests have been lovely and often very interesting people. I did not appreciate this curt response. Unfortunately the reply also ignores several key facts. But guess what, tripadvisor / flipkey not only refused to release the fund that we totally entitled to, but also tried very hard to trick / coerce us to refund those shady guests, simply due to their unfounded complain of “property is not as expected”. Great experience, great properties, great landlords . This is advice from angry short term rental hosts, based on our personal experiences. You only have to see the huge numbers of negative online reviews to know something is wrong.Lucy from FlipKey, rather than admit things were handled poorly by your customer support team, you would rather make excuses and cheat small family business owners out of money. Please be extra cautious as they are just rampant at the moment. We have been a host for years. . Almost everything was used – kitchen, living room, bedrooms, bathrooms, towels, soap, toilet paper, washer & dryer... A side note, even though we clearly state and put sign on entrance saying “no outdoor shoes please”, multiple dirty shoeprints were on living room & bathroom floors. Rental owners can never edit your posts. The best of all is with the least amount of trouble. I deposited $1600 against rent, then they ask me for an additional $1000 as a security deposit. Look underneath and click the link to apply for a full cash refund. Plus, it makes us feel really bad, for the tripadvisor / flipkey didn’t provide any help to us at all. Flipkey is no different than VRBO or Homeaway with one exception. My weekly rate for that time frame is $3995 and they show $5300. with heir buggy website, calendars and prices not syncing, who can allow instant booking? The website says that you should contact at least five different rental managers with questions about the property and the neighborhood so that you can find a rental that truly best matches your personality and needs. Literally everything was as promised. I asked FlipKey if they could at least cover the cleaning costs since the booking was cancelled by them at the last minute, but they immediately refused, and then told me that they would no longer discuss the issue with me and I had to contact their legal team for further information. I would recommend you look elsewhere, like AirBNB, for your vacation rentals. I have traveled with Flipkey like 20 times, last time in July and I love it when I can make a choice If I wanna be alone and have privacy like the entire home apt or I want somebody to tell me insights about the area around. They replied with template responses that ignored the questions asked and specifics of the situation; at one point they sent identical replies four times in a row. Needless to say, I was not happy. This is a very shoddy bunch of amateurs who set this Flipkey Website up. We told them they should know that’s what we offered from the beginning, based on clear descriptions online & email later. About FlipKey. That is EXACTLY what I had done from the beginning, but FlipKey totally ignored the communications with the guest and cancelled the booking anyway.It boggles my mind that a company owned by such a well known, global brand like TripAdvisor will knowingly provide such lousy customer service. We booked and fully paid for our vacation. FlipKey is a vacation rental website that is owned by the popular travel review website TripAdvisor. I did all that and now when I had to move, I am out $2600 and no place to stay. The only owner fee is for $325 and they mark up to $431 and have a exhorbitant booking fee of $831. The only thing I would say when cancelling is to make sure all the dates are ok and when it shows on your booking that you can mow cancel, do not click any of the 2 options. If you have questions, contact us & we’ll be glad to discuss with you. Property owners do not take direct payments from guests, so FlipKey should take responsibility for fixing these types of issues. © 2020 Trustpilot, Inc. All rights reserved. Unfortunately I ended up getting sick the day before we were to arrive at Laurel Ridge near Nantahala River in NC to stay in a cabin. fraudulent, fraud, phishing, scam, security, spam, suspect, email, e-mail We just want our refund! This means that there is a larger community of users, and a substantial pool of honest reviews for you, and so FlipKey has become one of … All Rights Reserved. And we told them if someone else took any of those days once they release, we’ll be glad to go extra mile & refund corresponding days’ rent to them. Not always satisfied with a room or apartment, but they are always willing to return you money even if policies are strict and they see appropriate testament.People here were amazing. I then contacted the Owner to verify this is true and he said that he does not have any recollection of taking our booking nor know of us. And it was a lovely room too.Even the room in New Orleans was fine - however, in the photos, the curtains to the window were drawn. When we declined the alternative bookings she asked us to cancel, which would have cost us 50% of the booking ($2,168). I found this odd since FlipKey originally sent an email saying that the guest had already pre-paid. Posted by 4 years ago. FlipKey is a new website offered from travel giant TripAdvisor which helps travelers to not only arrange vacation rentals throughout the United States and other locations, but also to plan their trip once they arrive. Very fine options. FlipKey is a vacation rental marketplace with more than 300,000 rentals around the world. Is this reliable source to find a place to stay? Just saw another poor victim of the scammers ripping off unsuspecting holiday makers through the FlipKey website. !n They suck and waste my time! The most caring company I have ever engaged with. We make no guarantees or representations as to the accuracy, completeness, legality, performance or suitability of the listings. Since then the page has accumulated 26 consumer complaints. Instead, they’re obviously more interested in helping those shady deadbeats to bilk from us honest hosts. I've had no issues with them in the past but today I realized I had an automatic payment coming out by bank but it was the wrong details. Sadly, yes, I had to video stuff at considerable risk to myself, I had to send photos, it was all very unpleasant, and I was hand-balled from one customer service person to another due to time zone issues, but in the end, they have given me 50 percent discount I think for all the nights/days that were affected. I recommend them. Find the perfect place to stay for your trip, and get great value along with … DO NOT BOOK WITH THIS COMPANY. Since all of this occurred only two days before the original booking, of course it was too late to get a replacement customer and we simply lost out on the booking. The worst part is that I had already paid for housekeeping services to prepare for the guest's arrival, so not only did I lose the original booking fee, but I was also out of pocket on housekeeping expenses. They have a decent selection of rentals available in most of the hottest destinations. This is a total scam! Out of extensive travel with FlipKey over the last 7 years, dozens and dozens of properties, I have only had 2 particularly negative experiences, one in Paris years ago, where the owner misrepresented the apartment, heating didn't work, it stank of smoke, and he was no show for hours. Not saying Flipkey is perfect, but compared to other  rental websites, Flipkey is way better.We have used Flipkey for a long period of time, in June was our latest experience with a booking in New York. The first sentence of the property description says “...a beautiful 1,200 SqFt private suite, in a 3-storey house...”, Also we always send a greeting email to confirmed guests, saying “...pathway will lead you to the walkout level entrance door, just ring the door bell & I will greet you there. Fortunately, there are ways apartment hunters can lower the likelihood of getting caught up in a rental scam. This occurred only two days before the scheduled booking and happened even though neither the guests nor we requested it. There was a very interesting article i posted re Flipkey a couple of weeks ago re a bit of a scam.Unfortunately i am unable to copy and paste this here for you to read. The company strives to provide its users with an easy, safe and fun booking process and travel experience with the privacy and amenities of home. As soon as the dates moved for the Covid-19 cancellation policy I applied for a full cash refund and both were processed very quickly.Our 1st check in was 29th June which I cancelled on 22th May and was refunded within a few hours.Our 2nd check in was for 6th July and the cancellation window moved to the 15th July. What is FlipKey and How Does It Work? There was a very interesting article i posted re Flipkey a couple of weeks ago re a bit of a scam.Unfortunately i am unable to copy and paste this here for you to read. I also advised in the notes that our ferry operator was not yet permitted to carry non essential travellers.I am writing this review to give hope as the reviews on here and elsewhere left me worried that we would struggle to receive a refund but the entire process for both was so easy. I am very disappointed by this company. The rate shown to potential guest was about $800 less per week than it should have been. FILING A CASE OF FRAUD AGAINST THEM !!! 130 reviews for FlipKey, 3.2 stars: 'I just had a wonderful experience with the FlipKey customer service. Most Flipkey issues seem, in the main, to centre around properties where the owner is not on site.I am puzzled by reviews that state that the host has the opportunity to vet guest reviews before they are posted. Vacation rentals are one of the newest and most popular ways to travel, especially when traveling for extended periods of time. Going on a vacation and staying in hotels is becoming a thing of the past. The cheapest flights are out of small airports. If not, please inform & release the dates ASAP, for it’s peak tourism season (Canada Day) & new guests may book any time. The system is that guests and hosts can do one review on each other. So hosts be aware – list with tripadvisor / flipkey and this can happen to you any time for any trip. Why is Flipkey the best? After calling Flipkey for EIGHT days trying to get a refund from a house owner that VERY obviously was trying to scam me, they finally sent her a SECOND 24 hour notice to cancel the booking so that I could receive my refund. TA/FK has been also disconnecting calendar syncs lately. Please be extra cautious as they are just rampant at the moment. Each time a different customer support "executive" replied who seemingly knew nothing about what was previously discussed. To be able to write about rentals, the traveler needs to follow these steps: Select the option of Write a Review on the listing of the property you … Stick with Vrbo and others who provide instant confirmation. You pay to FlipKey (1 month's rent + security deposit, in total €1120) and then you receive the keys at any address you want. Wonderful game in these times. Information about FlipKey was first submitted to Scambook on Aug 23, 2014. If the guest had trouble paying then of course I do not want him in my home, but FlipKey never gave me any clear explanation as to why the supposedly pre-paid booking was having payment troubles at the last minute. CS is non existent when you have a problem, when calendars do not sync, but they jump right in when they can change you some outrageous penalty for cancellation A YEAR OUT. Ripoff Report on: Flipkey TripAdvisor vacation rentals - Flipkey tripadvisor trip advisor liars and scam artist internet My colleague used FlipKey for a recent accomodation booking in New York. This is outrageous. We were able to set the record straight in the public response (our accommodation is ensuite).I do agree that sometimes, Flipkey seems weighted a little unfairly towards the guest - if on the extremely rare occasion we had to decline a booking for very good reasons Flipkey responded by sternly admonishing us to ensure that our details are up to date and meet guest requirements (this after declining a guest who informed us that they were terrified of dogs and might scream when they met ours! I understand the cancellation process but for Pete's sake, give me a break. In that case, FlipKey stepped in when the discount he promised together with free 1st night never eventuated, not only did FlipKey efficiently resolve the issue, they gave me a token credit amount for my troubles. This is ridiculous! Guest did not accept the alteration - understandable, so I said they can cancel. Yes, in the year 2020 they expect you to write them a letter. THIS IS A COMPLETE SCAM AND CHARLOTTE G IS A VERY DISHONEST PERSON DO NOT BOOK WITH HER. $2176 would be the refund and have rebooked on our own. What we offer is a totally independent suite with its own separate entrance at our backyard garden side. Their customer service representatives, at least the ones we talked with so far, speak perfect English, are professional and a pleasure to deal with. IF WE CANCEL WE WILL LOSE OVER $400. Want to list your home for short term rental on tripadvisor / flipkey? Scambook's investigation team reached out to this company a total of 3 times, Scambook Investigators last contacted them on Mar 20, 2013. Again, I received several identical, copy and paste replies that did not even attempt to address the questions I had sent. Just saw another poor victim of the scammers ripping off unsuspecting holiday makers through the FlipKey website. They are trying to steal money! ;)Pictures are usually the same, the reality is and price is the best on the market.Go here rather than any other similar website. If you’re a lawyer who is interested in helping us suing Tripadvisor / Flipkey, please don’t hesitate to contact us. . And the owner and their customer service both are ignoring me.NEVER USE THIS SITE!!! Yes, FlipKey is a legitimate website that’s safe to use. FlipKey is a leading vacation rental marketplace that makes it easy, safe, and fun to find and book the perfect place to stay. That just is not true. Flipkey, Inc. offers a vacation rental marketplace with rentals listed around the world, and also features a large collection of guest reviews and photos in the industry. Contacting FlipKey customer support to find a resolution was an exercise in futility: a real person never answered their customer service hotline so the only option for contact was email. Also we asked if they wanted to continue their stay or not. 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